I would like to express my appreciation for Krishan, who provided our site with expert CQC preparedness training. Despite our best efforts, we had received two consecutive 'requires improvement' ratings from CQC. What stood out about Krishan's approach was his ability to engage our entire practice team, ensuring that each member took ownership of a specific area.While we were proficient at initiating changes, Krishan's guidance helped us identify the bottlenecks that had been hindering us from implementing and sustaining these changes effectively. The insights provided throughout the process were truly invaluable, leaving us much better prepared for an impending follow-up inspection.Krishan's expertise and collaborative approach made a significant difference in our preparedness for CQC assessments. We are grateful for his contribution to our ongoing improvement efforts.
We were very pleased with the professional and comprehensive service delivered by Matar. The framework used has really helped in organising the practice in preparation for a CQC visit and also how to best showcase our practice and the good work we are already doing .
Although we were initially apprehensive about having an external consultant come in to review things we found the whole process extremely valuable and we were grateful for the input. It was really helpful having a fresh pair of experienced eyes look at things and give feedback on what we can improve on. It also helped when reassurance was provided about current systems and processes that were working well. We were grateful for MATAR's input and thank Krishan for his input, approachability and feedback.
Matar offers an excellent approach to help practices optimise the quality of their services