CQC Post Inspection/ Turn Around Team

“CQC is always changing what it wants from practices. The regulations tighten in some areas and loosen in others, and it is difficult to keep up with it all on their website.What we found exceptionally helpful was that the expert was on the ball and knew all of the regulations. We prefer to have a detailed pre-inspection visit by an expert who is able to focus on our areas of development, than wait for inspection day to find out.We look forward to the expert coming back and re-visiting us soon, so we can have an objective way of staying on top form!”

“The expert helped us with preparing for our CQC visit. He helped us over a span of several weeks and was very professional and forthcoming with advice. He identified problems that we had not realised were there and showed us how to tackle them.He was consistent and motivating and didn’t hold back telling us when he felt progress was not happening as it should be.  He set us weekly tasks and goals which we were to achieve by his next visit.With the expert’s help, we achieved a ‘Good’ rating with an area of Outstanding practice, where previously it had been ‘Requires Improvement’.”

"The expert/Krishan came to our Practice with the impossible task of preparing us for a CQC visit within a week.  His approach was methodical and very focused on the important things.  He brought the team together and everyone had a clear idea of their roles and responsibilities.  By the end of the week he helped us to produce a folder for a full visit.  This meant that on the day, all members of the team were able to answer the questions in their area of expertise.  We passed the visit with greens across all domains.I would have no hesitation in recommending Matar to other practices who wish to learn the art of passing CQC."

An outstanding source of important and highly relevant guidance on how to survive a CQC inspection.  Well versed, clear and structured approach which helped reorganising the practice,  making robust evidence readily available to enable withstanding a CQC inspection.

The expert offered an in-depth look into our practices running methods & clinical governance, and produced simple sustainable changes that simultaneously improve the running of the practice but also fulfil CQC requirements fully and in some areas surpassed them.

We were having difficulties with CQC inspection rating, requiring need for improvement. MATAR was very helpful in analysis of our issues and coming up with a comprehensive programme to rectify issues. Dr.Krishan Aggarwal has had wide experience with CQC inspections and had an excellent insight of the CQC requirements and expectations. We were guided in improving our policies, highlighting evidence of good work, improving system of working and monitoring progress. I would highly recommend MATAR for help with CQC inspection preparation.

We had 4 CQC sessions with Krishan in 2023. We found it very useful and beneficial. High quality and practical advice  provided by him. Highly recommend.

Matar offers an excellent approach to help practices optimise the quality of their services

Although we were initially apprehensive about having an external consultant come in to review things we found the whole process extremely valuable and we were grateful for the input. It was really helpful having a fresh pair of experienced eyes look at things and give feedback on what we can improve on. It also helped when reassurance was provided about current systems and processes that were working well. We were grateful for MATAR's input and thank Krishan for his input, approachability and feedback.

We were very pleased with the professional and comprehensive service delivered by Matar. The framework used has really helped in organising the practice in preparation for a CQC visit and also how to best showcase our practice and the good work we are already doing .

Matar provides invaluable, concisely structured guidance on how to implement the policies and processes required to attain each of the CQC standards. Extremely helpful practice related advice and support is also readily available which goes beyond the confines of the CQC assessment.

Thorough and supportive approach to governance and how to evidence this for inspections. Available and responsive. Up to date and provides check-ins and flexible options for the team. Professional reliable and the best governance consultancy I have worked with to date.

"We took on the services of Matar to look into our practice functioning after having had an Inadequate inspection report on two areas, Safe and Well led.  The practice felt that it had done what was expected, but during the inspection areas where improvement was required came to light. We accepted the need to make changes to improve the way we ensure the safety of our patients and staff and also to ensure strong leadership within the team.We recognised the need for an outside evaluation on our protocols and procedures.  The practice was not seeking merely to achieve a good standing with the CQC, we wanted to improve to ensure that there were robust systems in place for patient safety and that all involved in the team had accountability.We approached Matar, who looked at the two core areas where an inadequate rating was given (Safe and Well Led). Using methodical, practical procedures and tools, we were taken through all the requirements in these domains and notes were made on how our systems needed updating or changing.We had two very intense days of working through these changes with the full support of Matar’s expert.  The expert was on hand to provide guidance and relevant explanation for the changes that were needed. All the changes that were made were checked by the expert with the relevant staff member, all the while fostering a sense of responsibility in the team members for the tasks they were completing.We have continued to implement the systems put in place as a result of the consultation with Matar. We have since had an inspection as a follow-up due to the inadequate rating we were given.  The CQC inspector was very happy with the positive change the practice had made and felt all the necessary changes (immediate and long term) had been implemented very swiftly.We will continue to use the services for Matar Ltd, for the continuous improvement of our services. We would highly recommend the company."

Systematic approach to issues is implemented by MATAR. Thank you so much Krishan for your continued support.